Terms & Conditions
These Terms and Conditions set out the terms for using our website www.wiseplatter.co (our “Site”) and govern your access to and use of our products and services. Please read these terms carefully before using this Site. The use of our services constitutes the acceptance of these Terms and Conditions.
This website, www.wiseplatter.co, is owned and operated by Wise Platter Co (“we”, “us”, “our”). We are a registered business in Australia, operating under the ABN: 54 683 342 517. If you are younger than 18 years of age, you must obtain parental or guardian consent prior to accessing this website.
To contact us, please email email@example.com.
COMPLIANCE OF TERMS:
By accessing our Site and/or purchasing our products using this Site or any other method of sale, you agree to be bound by, and comply with these Terms and Conditions.
CHANGES TO THESE TERMS:
These Terms may be amended from time to time and will be effective immediately. We may update and change our Site to reflect changes to our products and services or operational priorities, and in doing so we will not be responsible for any liability to you. If you have placed an order, the Terms and Conditions that will apply to that order are the terms that pertained at the time you placed your order. By continuing to use our Site after these Terms have been modified, you agree to be bound by the changes to these Terms.
ORDERING + PAYMENT:
By placing an order on our Site, you are making an offer to enter into an agreement to will be purchase the product(s) in that order. Orders will be deemed received by us at the time and you will receive an order confirmation via your nominated email address. It is your responsibility to ensure that the correct email address and contact details are entered with your order. By placing your order, you will be bound by these terms.
To make an order, please visit our website www.wiseplatter.co or email firstname.lastname@example.org and we will get back to you with a customised quote and payment details. While we will do our best to respond to enquiries within 24 hours, please allow us time.
Platters and grazing boxes are required to be paid in full via our online store in order to secure your booking and event date. We require 24 hours notice ahead of delivery for platters and grazing boxes. For all grazing tables, please send us an enquiry with as much information as possible. We require a 50% deposit to secure your booking and event date, with the remaining 50% payable within 48 hours of delivery. We request at least 7 days notice for grazing tables.
All prices shown on this Site are in (AUD) Australian Dollars and are inclusive of GST.
HOURS OF OPERATION:
We operate 7 days a week. Our delivery hours are 8:30am – 6pm. Delivery outside of these hours will incur a 10% surcharge of the total order amount.
Grazing Tables: Wise Platter Co requires a non-refundable 50% deposit upfront to secure your booking and event date, with full payment due 48 hours before delivery. Payment details will be sent with your invoice to your nominated email address with a secure payment method.
Platters: Wise Platter Co is required to take an additional refundable deposit per platter to cover incidental items such as loss of goods, damages incurred, or failure to return platters and props.
We deliver within 30km from our premises in Manly, Sydney. The delivery fee is payable in addition to the cost of your order and will be calculated at the checkout.
In the case that the the postage price paid at the checkout does not match the applicable price for the delivery address, you acknowledge that a further delivery fee may apply to fulfil your order.
Wise Platter Co will do their best to ensure that your product/s arrive at your requested date and time, however please allow time as incidents out of our control may occur.
Our products cannot be left unattended. In the case that no one is at the property to receive the product at the requested date and time of delivery, or we are supplied with an incorrect or incomplete address, we will attempt to contact the phone number provided. If there is no success, the product will be returned to Wise Platter Co and a re-delivery fee will be incurred, at the cost of our discretion. This fee may include the cost to replace ingredients to ensure the product is delivered to our standards.
PLATTER + PROPS RETURN:
All wooden boards and props must be returned to Wise Platter Co in Manly Vale, Sydney within 48 hours of your event, at a prearranged time. Please contact us directly for location.
A non-refundable late fee of $10 per day will be charged if platters and props are not returned within 2 days, unless another agreement has been arranged. Alternatively, we can pick-up the items, at an additional pick-up fee, which is dependent on your location. All platters and props are required to be hand washed prior to return or pick-up.
Once platters are delivered, the client takes full responsibility for upholding food safety and ensuring food is not exposed to sunlight or left out for more than 2 hours.
It is your responsibility to inform us of any food allergies or intolerances in advance. Our platters and grazing tables are not prepared in an allergen-free environment. Our products may contain nuts, gluten, dairy and soy products. While we may be able to label items containing possible allergens ahead of time on request, we cannot guarantee that our products are allergen free as there is a high risk of cross-contamination. Anyone with a food allergy should refrain from, or take extra caution from consuming our products.
Please note: All produce is subject to availability. Wise Platter Co reserves the right to substitute items when ingredients may not be available due to seasonality. All substitutions are of equivalent quality and value.
REFUNDS + CANCELLATIONS:
Our refund and cancellation policy is as follows:
In the case of cancellations notified 10 business days or more, Wise Platter Co will refund the full amount paid. Upon cancellation, refunds are processed within 24 hrs, however please allow 3 business days for funds to appear in your bank account.
In the case of cancellations notified between 6 and 9 business days, Wise Platter Co will retain the full amount paid, allow postponement or issue the client a credit note to be used at a later date.
In the case of a cancellation notified 4 business days or less, Wise Platter Co will retain the full amount paid.
The same refund and cancellation policy applies for all deposits. I.e. a cancellation fee of 50% of the total order (the full deposit) will apply in the case that the order is cancelled within 5 business days or less of your event date.
GRAZING TABLE SERVICE:
For all grazing tables, we like to arrive 1-2 hours prior to your event depending on the table size and requirements. Wise Platter Co does not supply plates, cheese knives or napkins. Wooden cutlery, wooden plates, and paper napkins can be supplied at an additional cost.
Wise Platter Co is not responsible for the removal and disposal of food waste post-event. To the extent permissible by law, Wise Platter Co will not be liable for any circumstances, costs, liabilities, damages, losses, or claims arising out of a failure to adhere to our table requirements.
Wise Platter Co offers the sale of alcohol under NSW Liquor & Gaming regulations. The alcohol must only be delivered to another adult (18+) who is not the purchaser, and will be packaged and presented in such a manner, that it would be taken to be a gift. That is, the bottle of liquor will be accompanied with a card and a personalised message, and must not exceed two litres. Please ensure that the recipient is aged over 18 years.
LIMITATION OF LIABILITY:
To the fullest extent permissible by law, Wise Platter Co will not under any circumstances be liable to you for any direct, indirect, incidental, punitive or consequential losses or damages to any client, supplier, person or property arising from the use of our Site, services, or products.
In particular, we will not be liable to you for indirect and consequential loss or damage (including without limitation, loss of profits, sales or revenue, commercial or economic loss of any kind, loss of goodwill or reputation, or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or associated with our Site or our Products.
You acknowledge that the content on our Site is provided for general information only and is not intended to be advice that you should rely on. Whilst we will in good faith make reasonable efforts to provide you with accurate and updated information on our Site, there may be instances where inaccuracies and disparities may occur. Wise Platter Co will not be liable for any errors or differences in our product details, images, prices, or promotional information on our Site.
The limitations of liability set out above will not apply to any claim that is the consequence of deception, dishonesty, wilful falsification or deliberate concealment by or on behalf of Wise Platter Co.
Wise Platter Co will not be liable for failures to perform its obligations arising from any cause beyond its reasonable control, including without limitation, accidents, fires, floods, storms, machinery malfunctions and breakdowns, strikes, supply shortages, lockouts, epidemics, pandemics, government restrictions, wars, terrorist acts, or riots.
We cannot guarantee that our Site is secure or free from viruses, bugs, errors, defects, or omissions. Wise Platter Co is not responsible for any damages or losses (direct, indirect, incidental or consequential) arising out of the use of this Site. You are responsible for instigating your own virus protection software.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS:
You acknowledge that copyright and intellectual property rights protect the material on this Site. Unless otherwise noted, all materials including but without limitation; logos, images, text, brand names, product names, designs, graphics and other materials that appear as part of our Site are copyrights and intellectual property whether registered or unregistered, owned, licensed and controlled by Wise Platter Co.
Wise Platter Co will reserve the right at all times to protect its intellectual property rights to the fullest extent of the law. Such material must not be copied, republished, plagiarised, amended, modified or embedded onto another site or platform in any way without proper acknowledgement and prior explicit written consent of the Intellectual Property owner.
THIRD PARTY WEBSITES:
Our Site may, at times, contain links to other sites and resources by third parties, which is provided for your information only. Our inclusion of those links to a third party website does not imply any endorsement of the material on our Site or, unless disclosed otherwise, any sponsorship, affiliation or association with its owner.
LINKING TO OUR SITE:
You may link to our Site or mention our brand name, provided you do so in a manner that is reasonable, legal, and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice. If you wish to make use of our content on our Site, please contact us.